We Watch.
So You Don't Have To.
We take full ownership of the technologies we implement. Through Vestoria, we provide a single pane of glass across your entire security stack, keeping everything updated, healthy, and running so you can focus on your operations.
Operational peace of mind
We don't just deploy and walk away. Our managed services team ensures your security infrastructure stays stable, available, and up to date.
Single Pane of Glass
Vestoria unifies your entire security stack into one dashboard: asset status, policy compliance, and platform health at a glance, regardless of vendor.
Always Up to Date
We handle firmware upgrades, patch management, and configuration updates so every component stays current, hardened, and running the latest version.
Stability & Availability
Proactive health monitoring and dedicated support ensure your security infrastructure remains operational around the clock. Peace of mind for your operations.
Dedicated Support
A named team that knows your environment. Not a generic helpdesk. Engineers who understand your architecture, your constraints, and your priorities.
24/7 Monitoring
Round-the-clock oversight of your security infrastructure. We detect issues before they become problems and resolve them before they impact operations.
Rapid Response
When issues arise, our team responds immediately. Backed by Vigilant for incident intelligence and our Tier 1-3 analysts handling containment, response, and escalations.
Four tiers, one path to OT resilience
Our managed services follow the NIST CSF maturity ladder. Start where you are today and progress as your operation, scope, and regulatory pressure evolve.
Partial
Foundational operational support to keep the security stack healthy, current, and correctly configured.
- Operational management & change control
- Health, patching & configuration upkeep
- NIST CSF: Identify, Protect
Informed
Enhanced monitoring with regular event and risk analysis, education built in, and reporting through a single pane of glass.
- Periodic monitoring & risk analysis
- Team education & enablement
- Single pane of glass reporting
- NIST CSF: Identify through Recover
Repeatable
Incident management and real-time threat response with daily monitoring, defined playbooks, and proactive AI assistance through our analyst portal.
- Daily event monitoring & triage
- Defined response playbooks
- Guided incident response
- Analyst portal with AI assistance
Adaptive
Complete OT MDR with advanced threat analytics, continuous coverage, and the governance loop that keeps your programme improving.
- OT MDR with advanced analytics
- Continuous expert coverage
- Adaptive governance & improvement
- Full NIST CSF including Govern
Managed by us vs. managed by you
| Soterics Managed | Self-Managed | |
|---|---|---|
| Updates & Patches | Handled proactively by our team | Your team's responsibility |
| Visibility | Single pane of glass via Vestoria | Multiple vendor dashboards |
| Health Monitoring | 24/7 proactive monitoring | Reactive: you find out when it breaks |
| Support | Named team that knows your environment | Generic vendor helpdesk |
| Availability | SLA-backed uptime guarantees | Best-effort |
Frequently Asked Questions
What does 'managed' actually mean?
We take full operational ownership of the security technologies we deploy. That means updates, patches, health monitoring, configuration changes, troubleshooting, and support, all handled by our team. You get the security, we handle the operations.
Do you only manage Soterics products?
No. We manage the full stack of technologies we implement, including third-party solutions. If we deployed it, we manage it, regardless of vendor.
What is the single pane of glass?
Vestoria acts as a unified dashboard across your entire security stack. Instead of logging into five different vendor consoles, you see asset status, compliance, health, and alerts in one place. Your team gets clarity, not complexity.
How do you handle updates without disrupting operations?
We schedule updates around your operational windows, test changes in advance where possible, and always have rollback plans ready. For critical patches, we assess risk and coordinate timing with your operations team.
What are the response times?
Response times depend on your tier. Tier 4 (Adaptive) gives you continuous coverage with the fastest response. Tiers 2 and 3 have defined SLAs during supported hours, and Tier 1 covers planned operational windows. Critical issues always get priority regardless of tier.
Can we start at a lower tier and grow into a higher one?
Absolutely. Most customers start at Tier 1 or Tier 2 and progress along the NIST CSF maturity ladder as their scope, regulatory pressure, and operating model evolve. The tiers are designed to scale with you, not lock you in.