Privacy Policy

This Privacy Policy describes how Soterics NV ("we", "us", or "our") collects, uses, and shares your personal data when you visit our website or use our services. We are committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR) and applicable Belgian law.

1. Data Controller

Soterics NV is the data controller responsible for your personal data. If you have questions about this policy or your data, contact us at privacy@soterics.com.

2. Data We Collect

We may collect the following categories of personal data:

• Identity data: name, job title, company name
• Contact data: email address, phone number, postal address
• Technical data: IP address, browser type, device information, pages visited
• Usage data: how you interact with our website and services
• Communication data: content of messages you send us via contact forms or email

3. How We Use Your Data

We process your personal data for the following purposes:

• To provide and improve our services
• To respond to your inquiries and requests
• To send you relevant communications (with your consent)
• To comply with legal obligations
• To protect our legitimate business interests

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Consent: where you have given us explicit permission
• Contract: where processing is necessary to perform a contract with you
• Legal obligation: where we are required to comply with the law
• Legitimate interest: where processing is necessary for our legitimate business interests, provided your rights do not override those interests

5. Data Sharing

We do not sell your personal data. We may share your data with trusted third parties who assist us in operating our website and providing our services, including:

• Cloud hosting and infrastructure providers
• Analytics services
• Email and communication platforms

All third parties are required to process your data in accordance with GDPR and our instructions.

6. International Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your data is no longer needed, it will be securely deleted or anonymised.

8. Your Rights

Under the GDPR, you have the following rights:

• Access: request a copy of your personal data
• Rectification: request correction of inaccurate data
• Erasure: request deletion of your data
• Restriction: request limited processing of your data
• Portability: receive your data in a structured, machine-readable format
• Objection: object to processing based on legitimate interests
• Withdraw consent: withdraw consent at any time where processing is based on consent

To exercise your rights, contact us at privacy@soterics.com. You also have the right to lodge a complaint with the Belgian Data Protection Authority (www.dataprotectionauthority.be).

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.